NEWS & ARTCILES

Making knowledge management part of how we work

It’s great when you tell people that you have expertise in knowledge management – it sounds impressive. But the reality is that everyone is an expert in knowledge management. It’s a matter of realising this, and creating conscious thought processes around knowledge management that make it sustainable. Our key focus today is on capturing success stories and lessons learned that are a critical part of knowledge management.


Making knowledge management part of how we work is part of learning. Learning is an iterative process – we learn best when we mess up. We often forget our own best success stories and how we got there. Here are some key elements on making knowledge management part of how we work:



As the world speeds up and more processes are performed by machines, the one value humans continue to bring to the world is knowledge. We learn from what we do (or sometimes we don’t learn) and its important to develop knowledge management to help us build more success in the future and avoid repeating mistakes.


Asking reflective questions is important; we need to consider how knowledge forms part of our everyday work. We must know our organisation’s best success stories, what were the ones that didn’t work out well, but lessons were learned; how knowledge is captured in our organisation; and how to create sustainability for knowledge management for the future.